Acerca de

Terms and Conditions

TERMS AND CONDITIONS

The use of this site is governed by the policies, terms and conditions below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order, completing a booking, and/or signing up as a member indicates your acceptance of these terms and conditions.

WHO WE ARE

True Reflection Health Coaching and Counselling (TRHCC) is the host of the website www.truereflectioncounselling.com.

We collect, use and are responsible for certain personal information about you, which includes your name, phone number, email address, and credit card information.

We are an Australian company headquartered in the Upper North Shore of Sydney, NSW. As an Australian company, we are regulated by Australian laws, including the Privacy Act 1988 (Cth). As an Australian company, we are responsible for the handling of your personal information under those laws. A copy of our Privacy Policy can be found here.

We are also responsible for upholding the Spam Act 2003 in relation to electronic direct marketing and respond and follow the confidentiality principles and requirements that are set out in the EPA Code of Ethics and Conduct, which is available here.

CUSTOMER CARE

TRHCC is committed to providing the highest level of customer care, customer service, and quality products. We endeavor to ensure all information and products listed on our website are available, and pricing is true and correct. Every effort has been made to ensure that the website is free from errors or omissions.

PLEASE NOTE: As this website offers online booking via the Acuity platform, TRHCC will not be held responsible for errors or omissions due to incorrect email address or telephone number entry. Furthermore, TRHCC is not liable for any issues with the third party Acuity platform, however, TRHCC will endeavour to notify clients of any issues they become aware of in a timely fashion, and offer an alternate method of booking.

USER ACCOUNTS

TRHCC allows users to create online accounts as part of the offering of online programs. It is your responsibility to ensure the account information provided is accurate, complete and current at all times. For any updates or changes to your personal information, you may contact us via the contact form on the website.

By creating an online account, you agree this account is solely for your own personal use; you must notify TRHCC immediately upon becoming aware of any breach of security or unauthorised use of your account.

When creating an account, you may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorisation, or a name that is otherwise offensive, vulgar or obscene.

INTELLECTUAL PROPERTY

This website, the services, programs, features and functionality are and remain the exclusive property of True Reflection Health Coaching and Counselling.

The program content and features, including documentation, videos, and audios, are protected by the intellectual property laws in Australia.

Content on this website is for personal use only; it may not be used in connection with any other third party product or service without the prior written consent of the True Reflection Holdings Pty Ltd.

LINKED WEBSITES

This website contains links to third party websites. Whilst every effort has been made to ensure the validity and care of these third party sites, TRHCC is not responsible for the privacy practices or the content of third party websites. You should check the privacy policy of any third party site you visit, including how the policy may be amended from time to time.

TERMINATION OF ACCOUNT

We reserve the right to terminate or suspend your account immediately for any breach of these terms, our privacy policy and/or the associated governing laws described within this document.

Should you wish to terminate your account, you may simply discontinue using the service and request your account be closed by completing a request using the contact form on this website.

RESOLVING ANY CONCERNS OR COMPLAINTS

You can contact us at any time if you have any questions, concerns or complaints about anything on this website or about how your personal information has been or will be handled. You may contact us via the contact form located on this website.

AMENDMENT OF THIS POLICY

This policy may be amended from time to time. Any amended form of this policy will be updated on our website and we will include the date at which the policy was updated. We encourage you to check back to this page to view any amendments.

12.12.2022